Those Dang Rules
Check-in & -out
Cars & Quiet Hours
Kids & Pets
Restrooms & Showers
WiFi & Electricity
Camp Fires & BBQs
Our Cancellation Policy
Classic and Family Tents: For a full refund on reservations of four accommodations or less, you must cancel two weeks in advance of your reservation date. For groups booking five or more accommodations, a full refund is issued when you cancel 60 days prior to your reservation. * Please note, we cannot take responsibility for inclement weather. We cannot make exceptions for cancellations do to cold, rain or fog. We recommend checking the weather before your trip and packing appropriately.
Group Booking Deposit Policy: A group booking is designated as 5 or more tents in one reservation. For all group bookings, a 50% deposit is collected at time of booking with the balance due 45 days prior to the reservation date (60 days for multiple group sites). Final payments are non-refundable.
Refunds: There will be no adjustments, guarantees, refunds or rebates for problems or failures beyond our control such as weather (fog, rain, hail, etc), fire, road conditions, power outages, or any other unavoidable occurrences.
Please note: Mendocino Grove reserves the right to cancel any and all reservations if it is found that projected weather could pose a threat to the safety of our guests. We will make every effort to give ample warning.
Storm/Road Closure Policy: No Refunds will be given if the party is unable to arrive at the property due to road closures. This could include, but is not limited to, storms, rock slides, and fires. If all accessible roads to the property are reported closed by the appropriate governmental authorities, a rain check will be issued to be used within 365 days of the scheduled arrival date.
Check-In & -Out
Check-In: Check-in is after 3 pm the day of arrival. All guests must register at the office.
Check-Out: We ask that campers are out of their accommodations by 11am on the day of departure. Please make arrangements prior to 9 am (or the night before if possible) if you will be staying an extra night. There is no formal check out procedure. We ask prior to departure you ensure that your fire has been fully extinguished and all furniture (picnic table and deck chairs) is returned to original location.
Cars & Quiet Hours
Quiet Hours: For the enjoyment of all guests, we ask for quiet after 10pm. We do not allow music of any kind at any time of day. Please be mindful that our tents are made of canvas and sound does travel. If we receive multiple complaints about noise you will be asked to leave.
Vehicles: We allow for one vehicle parking space per site. Your designated parking will be close to your campsite. Additional vehicles can be parked at the entry to the campground with a maximum of one additional car per reservation. There is not an electric car charger at our facility.
Kids & Pets
Children: Parents are responsible at all times for their children’s safety and behavior. Please supervise small children in showers and restrooms. Please do not allow children to play in the roadway. Children are not allowed to be unsupervised at any time inside your tent or Airstream. Please do not let children use the hammocks unattended. Children are not permitted to use the hot water dispenser or hot water bottle heaters under any circumstances. Please accompany your children on the loop trail.
Pets: We welcome well behaved pets to the campground. The pet fee is $20 a night per pet and no more than 2 dogs per reservation. Guests with pets are asked to sign a liability waiver and pay a refundable deposit of $125 upon check-in. Unauthorized animals will result in the termination of your stay without refund. For all large gatherings guests are prohibited from bringing pets unless authorization has been granted by Mendocino Grove in advance.
We count on you to prevent your pet from making excessive noise, being disruptive or aggressive to other guests. If your pet is deemed dangerous, harmful or disruptive, camp management has sole discretion to require you to find other accommodations. Mendocino Grove also reserves the right to contact animal control to have a pet removed.
If your tent requires excessive cleaning, or if damages are incurred as a result of your pet’s actions, Mendocino Grove may charge for additional services and repairs. Animals must be kept on a leash at all times and may not be left unattended at your campsite or inside your tent. Animals may not be tethered to utility fixtures, picnic tables, trees or fences. Please be advised that Mendocino County has a leash law that requires dogs be kept on a leash at all times. Animals may not be allowed on any tent furnishings including bedding and blankets. Animal waste must be picked up by the pet owner. Dog waste bags and disposal are available at the main bathhouse.
Restrooms & Showers
One main bathhouse is available. Due to Board of Health Regulations, animals and the washing of dishes are prohibited in the restrooms. Sinks for washing dishes are available behind the main bathhouse. We also have a dog washing station at the hose directly across the road from the north side of the bathhouse. Please keep in mind water is a scarce resource in this region, please limit your water use.
WiFi & Electricity
WiFi: While we celebrate the idea of disconnecting from our devices, we understand that some guests will need to use a wifi connection during their stay. We have a designated wifi area where you can depend on finding a strong connection.
Electricity: Individual sites do not have electrical outlets for guest use. A designated outlet will be provided for guests who require electrical medical devices. Electrical outlets in the bathhouse are not available for charging phones and other devices.
Camp Fires & BBQs
Camp Fires: Each site comes with a fire ring. Guests are permitted to light campfires in fire rings only.Fires are to be monitored at all times and extinguished completely before leaving the area or retiring for the night. A water spigot and buckets for this purpose are located in close proximity to all tents. In accordance with Cal State Forestry, in an effort to curtail the spread of black beetle disease, we ask that all firewood is obtained locally. As an amenity to our guests only, wood can be purchased at the campground.
Communal BBQ areas: There are communal BBQ throughout the campground with gas grills for your use. Our campground staff will work to keep these areas maintained, clean and ready for your use. However, we do ask that all campers clean the grill after use if need be. Please bring grilling utensils. A sink area with hot water is available for clean up. Grilling utensils are also available as part of a “Camp Box” that can be rented. We suggest that Camp Boxes are reserved in advance of your visit to ensure availability.
Garbage: Help us stay clean by depositing all garbage and recycling in the designated waste receptacles throughout the campground. We strongly suggest throwing all food waste away in waste receptacles so you do not attract animals to your tent. Complimentary garbage bags are available upon request.
After-Hours Assistance/Security: In the event of an emergency or for after hours assistance, we have a call box located on the north side of the bathhouse. This intercom will radio directly to the campground host who will be available after hours. If you have cell service and would like to call us directly, we can be reached at 707-880-7710. In the event of an emergency please be prepared to give responder your tent number. In an emergency please call 911.
Trees: Trees, and the shade they provide, are an integral part of an enjoyable Mendocino Grove experience. However, healthy and well-maintained trees pose a natural hazard of falling debris, such as leaves and branches, especially during windy and/or extreme weather conditions. We do not assume responsibility for these natural hazards or for any property damage, injury or other circumstances that may result. Please take this into consideration when parking at Mendocino Grove. If the management feels that a campsite is unsafe we reserve the right to change the location of your accommodation to insure your safety. In the event of extreme weather conditions forecasted, management reserves the right to cancel and reschedule the reservation to a mutually agreeable date.
Lost, Stolen or Damaged Property: Mendocino Grove management is not responsible for loss, damage or claims to property of guests due to fire, theft, accident or any other cause. For maximum security we ask guests to lock valuables in their car. Having in possession weapons such as firearms while outside a personal camping vehicle is not permitted on property. The management also reserves the right to refuse service to anyone.